Contact Horizon - Customer Service | Horizon Fitness

See all Treadmills

Studio SeriesTreadmills

App Integrations &Connectivity

Go Series

Get-on-and-go

Studio Series

Engineered for streaming classes

Extras

See all Ellipticals

App Integrations &Connectivity

Go Series

Get-on-and-go

Advanced

Smart technology

7.0 AE Elliptical

Extras

See all Indoor Cycles

App Integrations &Connectivity

Indoor Cycle

Bring the feel of real road cycling to your home

Recumbent Exercise Bikes

For extra comfort and lumbar support

5.0R Recumbent Bike

Upright Exercise Bikes

Like an outdoor bike with extra stability

5.0U Upright Bike

Extras

App Integrations &Connectivity

Oxford Rowers

Full-body, ergonomic workout

Extras

Fitness Unlocked

No subscription fees

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Delivery & Setup

FREE Standard Shipping* We schedule delivery and then our two-man crew brings your boxes to the main entrance, porch, garage or driveway.

Shipping time varies by product. The shipping company will contact you to schedule your delivery a few days prior. Delivery is performed during business hours, 9 a.m. - 5 p.m. Monday-Friday. Restrictions apply. To read full shipping details, please visit our policies page.

Buy now, pay later

No interest, no applications, no fees.

Big fitness goals? Reach them with small payments. Now you can use your existing credit card to pay over time by splitting your payment into smaller, bite-sized pieces -- without interest charges or fees.

Select Splitit at checkout and split your payment into as many as 12 installments. (Debit cards not eligible.)

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Our Promise

We build quality products you can depend on. That’s why we offer you industry-leading lifetime warranties on all our frames and motors. We’re sure you’ll enjoy quality workouts for years to come. Even so, we understand that sometimes you may have to return an order. If you’re not 100% satisfied, just return it in 30 days for a refund. It’s that easy.

To read the full guarantee policy details, please visit our policies page.

Contact Horizon

Contact Form

Product, delivery, or service questions

Order Status

Track orders, shipments, and returns

Return Form

Returns, exchanges, cancellations, or damages

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Shipping Support

North American Freight Group: 905-677-2000
Questions, scheduling, & status inquiries
Brenops@nafreightgroup.com

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General Sales & Customer Support

Horizon Customer Experience Team:
888.878.9011
M-F 8:00 a.m. - 5:00 p.m. CST

Horizon Sales Team:
888.878.9011
M-F 9:00 a.m. - 7:00 p.m. CST

Xmas Eve, 12/24: closed
Xmas Day, 12/25: closed
New Year’s Eve, 12/31: open, standard hours
New Year’s Day, 1/1: open w/modified hours 9am—5pm CST

Or email our team anytime:

sales@horizonfitness.com
support@horizonfitness.com

Parts & Tech Support

Warranty: 800.244.4192
M-F 8:00 a.m. - 5:00 p.m. CST
techsupport@horizonfitness.com

Out of Warranty: 888.878.9011
M-F 8:00 a.m. - 6:00 p.m. CST
parts@horizonfitness.com