30-day Guarantee

Horizon Fitness guarantees full satisfaction for all our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. If in the first 30 days from the date of delivery*, you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit (minus return freight). To obtain authorization**, please fill out the return form or contact our Customer Experience team at 1.888.878.9011. We will credit your purchase price upon receipt of the authorized returned item. Products returned without authorization will not be accepted at our warehouse. Items may be subject to a handling fee. Items must be returned in ‘like-new’ condition with all original packaging to avoid a handling fee. (handling fee may be up to 20% of item’s cost.)

• Horizon reserves the right to determine if a refund or replacement is the most appropriate solution in certain scenarios.
• Horizon Fitness will credit the entire amount paid for the machine plus taxes. In that case, you would get a full and complete refund. We cannot refund any assembly or moving fees that may have been paid to a third party.
• If you paid via credit card, your card will be charged when the unit ships. If you qualified and paid via our financing option, the first installment will need to be paid to the financing provider. If your return is approved the full amount will be credited back to your credit card or financing account.
• If you have owned your equipment for more than the 30-day window, the option for a full refund will be waived. Further support related to how to use the machine, maintenance tips and any technical support or repair will be provided under your warranty coverage.
• If warranty support is refused, Horizon reserves the right to reject refunds or returns at any time with no additional compensation.
• Returns are curbside pickups. If the unit is fully assembled, it should be moved to an outside location where the extraction team can have easy access for removal. Our team does not provide indoor extraction and reserves the right to refuse a refund if the equipment can’t be prepared for extraction.
• Horizon Fitness reserves the right to make a reasonable deduction if your product is not in ‘like-new’ condition, as determined at the discretion of our customer experience representatives. If substantial damage has been caused to the product above and beyond normal wear and tear, Horizon Fitness reserves the right to refuse a refund.

* 30-day guarantee period starts on date of delivery, per the tracking number issued to you at the time of shipment.

** We’re here to help. If you are just unsure about how to use your machine properly or cosmetic damage is the sole reason for the return request, we’d love to help make it right at no charge to you. You may be offered technical support, replacement parts and/or a visit from a fitness technician, free of charge as an alternative resolution.

Payment and Financing Options

Return Policies

ALL RETURN REQUESTS MUST BE REVIEWED BY HORIZON FITNESS. Call 1.888.878.9011 to speak to a return specialist for authorization or fill out the return form. Horizon Fitness will authorize returns under the following conditions:

• You must contact Horizon Fitness to return your item within 30 days of receipt to receive a refund (no returns will be accepted after 30 days).
• All items must be returned in new and working condition to receive a refund unless authorized by a Horizon Fitness Customer Experience agent.
• All original packaging must accompany the returned product.
• Parts orders: parts should be returned in the original shipping package with original packing materials in new condition. The packing slip and unused parts credit form must be included in the box. The customer is responsible for all return shipping costs for parts returns and will not be reimbursed for the original freight costs.

Items may be subject to a handling fee of up to 20% of the item’s cost.

Customer Responsibility - Customer responsible for all return freight and possible packaging costs, if:

• Customer cancels the order after the unit has shipped from Horizon Fitness.
• Customer refuses unit at the time of delivery for any reason other than damaged shipment.
• If the customer cannot be reached or does not contact the shipping company back within 3 attempts of contact.
• Repairable or cosmetic damage is noted, but the customer refuses to work with Horizon Tech Support to repair free of charge.
• Buyer’s Remorse or size limitations upon delivery: authorization to return the unit must be requested within 30 days of product receipt.

Horizon’s obligation under this warranty is limited to repairing or replacing at our discretion after the 30-day guarantee has expired. For all returns, the customer will be responsible for disassembling the machine and placing it beyond the threshold/door for pickup.

Horizon Fitness’s Responsibility - Horizon Fitness will assume all return charges, IF:

• Delivery was refused due to visible packaging damage that may impack the integrity of the unit and was noted on the delivery receipt. The customer should contact Horizon Fitness to inform them of their delivery refusal with images. No Return Authorization will be required in this situation.
• Delivery was received, but with visible packaging damage that may impact the integrity of the unit that was noted on the delivery receipt.
• Unit is non-repairable as determined by Horizon Fitness Technical Support Department.
• Customer received unit other than what was ordered.

Additional Return Information

• Horizon Fitness only works with preferred partners. Under no circumstances can we accept returns from delivery companies not scheduled and approved by Horizon Fitness.
• If required, Horizon Fitness will contact the freight carrier to pick up the packaged product at the customer location. The unit must be disassembled and placed in original packaging. Package must be placed beyond threshold/door for pickup.
• Once the unit is rerouted to Horizon Fitness, Horizon Fitness will refund the original order total minus return shipping charges if applicable.
• It is recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday 9 a.m. to 5 p.m.

Refund/Exchange Policy

Refunds

Customers can contact the Horizon Customer Experience team at 888.878.9011 or email sales@horizonfitness.com to work with an agent to get started on a return or refund. Please allow up to 7 business days for refunds to be processed.

Exchanges

A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Horizon Fitness.

Promotional Policy

One promotional offer may be used per order and valid once to a customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.

Manufacturer’s Warranty Policy

This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Horizon Fitness authorized service provider, Horizon Fitness will pay service provider’s mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Horizon Fitness shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Horizon Fitness. Horizon Fitness’s obligation under this warranty is limited to replacing or repairing, at Horizon Fitness’s option, the product at one of its authorized service centers. A Horizon Fitness authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to "as new condition" by Horizon Fitness will constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state.

Horizon Fitness’s obligation under our warranty policy is to repair or replace at our option.

Privacy Policy and Terms of Use

The following information explains our policy regarding any personal information you may supply to us when using the Web site. By accessing and using the Web site, you agree to the terms of the Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. Horizon Fitness reserves the right to change the Privacy Policy from time to time at its sole discretion.

Horizon Fitness respects the privacy of its users. Horizon Fitness recognizes the importance of protecting personal information you may supply us when visiting our Web site. Our policy is to use the information we acquire from users when you complete a contact form for internal business purposes only, and maintain appropriate security measures to keep the information private. Horizon Fitness will not sell, trade or rent your personal information and will not share your name, address, e-mail address or other personal information with anyone outside of Horizon Fitness.

Some areas of our site may require you to complete a contact form in order to access certain information. Horizon Fitness only stores the personal information you provide. In this case your contact information needs to be completed only once in order to view all the secure pages on our Web site. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies.

The Horizon Fitness Web site may save information on your system in the form of a "cookie" to access secure information or to better track usage of our Web site. There is no personally identifiable information stored in the cookie. A cookie is either a small text file that is stored on your hard drive, or some information that is stored in memory until you close your browser. Web pages that write and read cookies can only interact with the cookie files(s) for your browser and a cookie can only be accessed by the same domain server that sent it. This saves you from having to re-enter the same information as you access secure information. No third party has access to the information we collect this way. Your privacy is important to Horizon Fitness and we will only use cookies as an enabling tool.

From time to time, we may contact you to request feedback on your experience using the Web site to assist us in improving the site. In addition, we may contact you to request feedback on your Horizon Fitness product usage.

Please note that Horizon Fitness is not responsible for the content or privacy policies of other Web sites to which the Horizon Fitness Web site may link.

Any claim of offensive, potentially defamatory or infringing content shall be escalated to the digital marketing manager and addressed immediately.

Website Accessibility

At Horizon, we’re committed to making at home fitness more accessible to everyone, and that begins with our website experience. If you experience any difficulty using our website or notice any content that is not fully accessible and user friendly, please contact us so we can assist you. Our Customer Service team can be reached at 1.888.878.9011 or email us at sales@horizonfitness.com. We greatly value your feedback and suggestions for improvement.

Shipping and Delivery

* Products are delivered to the first threshold and our team will not enter the home for delivery

All products sold through the Horizon Fitness website ship directly from Horizon Fitness warehouses. Shipping time varies by product. Your order will leave the Horizon warehouse in 1-5 days after being placed. After your product ships, it may be in transit for up to 10-15 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.

The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are unavailable to receive the delivery on the date provided our shipping provider may impose a storage fee and you may receive your order later than anticipated.

Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. During the winter months and key holiday seasons, your shipment may take slightly longer due to volume, inventory, weather and/or holiday office closures. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.